Holding a ticket and recalling it later

By the end of this article, you have held a cart and recalled it back into the register.

Hold the current cart

With items in the cart, click Hold in the cart panel’s header. The cart clears from the register, and the ticket count next to Held goes up by one.

View held tickets

Click Held (N) to open the list. Each entry shows the attached customer’s name, or Walk-in if none was attached, and how many items are in it.

Recall a ticket

Click Recall on a held ticket. Its lines and attached customer load back into the cart exactly as they were, ready to finish ringing up.

Discard a ticket

Click Discard on a held ticket to remove it without recalling it. This does not create any transaction record; it simply deletes the held ticket.